Privacy Policy

This Privacy Policy explains how Breeze Heating and Cooling LLC (“we”, “us”, “our”) collects, uses, and shares information when you visit https://breezehc.com (the “Site”) or use our heating, ventilation, and air conditioning (HVAC) services.

1) Information We Collect

  • Contact & account info: name, email, phone, billing address, service address, and account credentials (if you create an account or membership).
  • Service & equipment info: system brand/model, serial numbers, filter sizes, refrigerant type, service history, photos you or our technicians upload.
  • Scheduling & communications: appointment details, call recordings (if disclosed), SMS/email communications, and preferences.
  • Payment info: payment method details processed by our PCI-compliant processor (we do not store full card numbers).
  • Website & device data: IP address, device/browser type, pages viewed, and cookies or similar technologies.
  • Smart/connected devices (if you link them): thermostat or monitor data necessary to deliver remote diagnostics and maintenance reminders.
  • Technician telemetry: GPS/route data related to scheduling and dispatch (technicians only).

2) How We Use Information

  • Schedule and deliver HVAC diagnostics, maintenance, installation, and emergency services.
  • Create and manage estimates, work orders, invoices, and warranty claims.
  • Send service reminders (e.g., filter changes, seasonal tune‑ups) and important notices.
  • Process payments and prevent fraud.
  • Operate, secure, troubleshoot, and improve the Site and our services.
  • With consent where required, send promotions and satisfaction surveys.

3) Legal Bases (EEA/UK where applicable)

  • Contract – to provide services you request.
  • Consent – for optional marketing or analytics cookies.
  • Legitimate interests – to improve and secure our operations.
  • Legal obligations – tax, accounting, safety, and regulatory requirements.

4) Sharing of Information

We do not sell personal information. We may share limited data with:

  • Service providers (hosting, scheduling/dispatch, payments, communications, analytics) under confidentiality obligations.
  • Manufacturers/distributors for equipment registration and warranty support.
  • Financing partners if you apply for project financing (subject to their privacy policies).
  • Legal & safety – to comply with law or protect rights, property, or safety.
  • Business transfers – as part of a merger, acquisition, or asset sale.

5) Cookies & Tracking

We use essential cookies for Site functionality and, with consent where required, analytics/advertising cookies. You can adjust cookie settings in your browser. Disabling some cookies may affect Site features.

6) SMS & Email Communications

By providing a phone number and opting in, you agree to receive appointment notifications and service messages. Message/data rates may apply. Reply “STOP” to opt out of SMS and “UNSUBSCRIBE” to opt out of marketing email.

7) Data Retention

We retain personal information for as long as needed to provide services, maintain accurate service histories, comply with legal obligations, resolve disputes, and enforce agreements.

8) Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your information and to object to certain processing. To exercise rights, contact us using the details below.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their personal information.

10) Security

We use administrative, technical, and physical safeguards appropriate to the nature of the information. No method of transmission or storage is completely secure.

11) Third‑Party Links

Our Site may link to third‑party websites. Their content and privacy practices are governed by their own policies.

12) Changes

We may update this Policy periodically. The “Effective date” above reflects the latest revision.

13) Contact

Breeze Heating and Cooling LLC

7175 Nolensville Road, Nolensville, TN 37135, USA

Email: [email protected] 

Phone: 615-523-9898

Terms and Conditions

1) Use of Our Website

  • You must be at least 18 years old to use this Site.
  • You agree not to misuse the Site, including attempting to gain unauthorized access, introducing malicious software, or interfering with the website’s performance.
  • The Site may not be used for any unlawful or prohibited purpose. 

2) Services and Estimates

  • Information provided on the Site (including pricing, promotions, or service descriptions) is for general informational purposes only and may change without notice.
  • Service calls, estimates, and scheduling requests submitted through the Site are not guaranteed until confirmed by our team.
  • We reserve the right to refuse service in certain circumstances, including safety concerns or non-compliance with payment terms.
  • Standard service fees: $89 Residential, $109 Commercial 

3) Payments

  • Payment terms for HVAC services will be outlined in your service agreement or invoice.
  • We accept Cash, credit card, check, financing.
  • Late or non-payment may result in service suspension, collection efforts, or additional fees. 

4) Warranties and Disclaimers

  • We provide a 90-day warranty on applicable services unless otherwise stated in writing.
  • We strive to provide accurate and reliable information, but we make no warranties that the Site or its content will always be error-free, uninterrupted, or current.
  • Except as expressly stated, all content is provided “as is” without warranties of any kind. 

5) Limitation of Liability 

To the fullest extent permitted by law, Breeze Heating and Cooling LLC shall not be liable for any damages arising out of your use of the Site, including but not limited to indirect, incidental, or consequential damages. 

6) Intellectual Property

  • All text, graphics, logos, images, and other content on this Site are the property of Breeze Heating and Cooling LLC or its licensors and are protected by copyright, trademark, and other intellectual property laws.
  • You may not reproduce, distribute, or exploit any part of the Site without our written consent.

7) Third-Party Links 

Our Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external websites. Access them at your own risk. 

8) Privacy 

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. 

9) Governing Law 

These Terms are governed by and construed in accordance with the laws of the state of Tennessee, without regard to conflict of law principles. 

10) Changes to Terms 

We may update these Terms at any time. The updated Terms will be posted on this page with the “Last Updated” date. Continued use of the Site constitutes acceptance of the revised Terms. 

11) Contact Us 

If you have any questions about these Terms, please contact us: 

Breeze Heating and Cooling LLC 7175 Nolensville Road, Nolensville, TN 37135 

Email: [email protected] 

Phone: 615-523-9898